Considering the speed at which business moves these days, one thing is certain: if you can’t manage your time effectively, you will have a hard time managing anything else. Yet, most people waste precious minutes, hours, even days, reacting to what is going on around them rather than developing skills that will keep them moving forward and accomplishing their most important goals.

Stress and resilience in the workplace techniques are the ability to cope with and rise to the inevitable challenges, problems and setbacks you meet in the course of your life and come back stronger from them.  Stress and resilience skills are vital in the workplace as pressures and stressors increase with increasing time management demands and workloads.

Communication training includes using tone of voice and modulation, how to interpret language styles and deciphering body language, questioning and listening skills and many more which will all assist you in being a more effective communicator especially when you are in a customer service or sales role.  By applying a wide range of differing communication techniques you will increase your communication standards and effectiveness therefore leading to better service for all involved.

This 10 minute video details how you can use your attitude to the best possible advantage. Having a positive attitude is in your control and impacts positively on all those around you. You will learn about ways to improve attitude, dealing with change and motivation factors. There is a workbook for this video.

In this 10 minute video, we explain how to improve you influencing skills. You will learn the six laws of influence, seven traits of influential people as well as the difference between persuading, manipulation and negotiating. There is a workbook for this video.

This 10 minute video explains in detail how you can create a positive first impression of your business to customers. You will learn some key techniques that will be easy to apply in phone and face to face situations. There is a workbook for this video.