In this short 1 minute video you will learn the three step approach to calming upset customers.

This 10 minute video can help with any seasonal flu, outbreak or pandemic fears. It explains what a pandemic is, a brief history of pandemics and five specific things you can do to help yourself and others. In 2020 with a coronavirus outbreak happening, this video can give some comfort and advice to employees and individuals to help calm and take action.

Whether you're just starting or you have been leading or in management for a long time, leadership development skills are something that are beneficial to everyone. Ensure that you have the training and skills that you need to be able to be lead your team through any situation. Our leadership and management techniques training enables you to study leadership at a time that suits you, whether at home, at work, or on a break. 

Considering the speed at which business moves these days, one thing is certain: if you can’t manage your time effectively, you will have a hard time managing anything else. Yet, most people waste precious minutes, hours, even days, reacting to what is going on around them rather than developing skills that will keep them moving forward and accomplishing their most important goals.

Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

The role of reception and office administration in the modern organisation is expanding. As well as performing general duties, Receptionists and Administrators are increasingly expected to undertake a wider range of other tasks to better support the organisation. Not only that, organisations today are operating under much greater stress, with more expected of fewer staff. This means that job roles are expanding and there is “less time” making highly honed time & priority management skills a necessity. 

On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.