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Difficult Customers Advanced Course

This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult... (Read more)

$9.50
Customer Service Advanced Course

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on i... (Read more)

$9.50
Communication Skills Course

This 10 minute video explains about communication, tone, modulation and body language. There is a workbook for this video. (Read more)

$9.50