Difficult Customer Techniques Course
Last Updated 03/2022
English
Export to your LMS
Full Lifetime Access
Finish in
10 mins! Run Time
10 mins! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
New techniques and ideas on managing difficult customers.
Using the Sorry, Glad, Sure technique.
How close and finish conversations.
Description
Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business. In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas:
New techniques and ideas on managing difficult customers.
Using the Sorry, Glad, Sure technique.
How close and finish conversations.
Difficult Customer Techniques Course
Difficult Customer Techniques Course
Frequently Asked Questions
This course is designed for employees who need to complete Difficult Customer Techniques Course training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 10 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
