Award Winning Telephone Criteria PT1 Course
In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
Keywords: customer service, Telephone, greeting, Phone, soft skills, call center, contact center
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Award Winning Telephone Criteria PT1 Course
In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
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