Award Winning Telephone Criteria PT2 Course
Last Updated 08/2016
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
10 mins! Run Time
10 mins! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
Description
In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
System Requirements
Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)
Table of Contents
In this 10 minute video module we will be covering the following areas:
Sales awareness
Call conclusion
Overall attitude
Professionalism
Adding value
Award Winning Telephone Criteria PT2 Course
Award Winning Telephone Criteria PT2
In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
Attachments:
Award Winning Telephone Criteria PT2
(370 KB)
Use this workbook for award winning telephone criteria pt2 in conjunction with the 10 minute interactive video module award winning telephone criteria pt2.
Frequently Asked Questions
This course is designed for employees who need to complete Award Winning Telephone Criteria PT2 Course training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 10 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
