Award Winning Telephone Criteria PT2 Course

Author: LearningPlanet Limited

In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.

This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.

Keywords: customer service, Telephone, greeting, Phone, soft skills, call center, contact center

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Award Winning Telephone Criteria PT2 Course

Award Winning Telephone Criteria PT2

In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.

This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.

Attachments:

Award Winning Telephone Criteria PT2   (370.77 KB)
Use this workbook for award winning telephone criteria pt2 in conjunction with the 10 minute interactive video module award winning telephone criteria pt2.

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