Answering the telephone Course

Author: LearningPlanet Limited

In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Keywords: Telephone, professional greeting, customer service, call center, contact center, Phone, soft skills

Related Courses

Answering the telephone Course

Answering the telephone

In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Attachments:

Answering The Telephone   (381.08 KB)
Use this workbook for answering the telephone in conjunction with the 10 minute interactive video module answering the telephone.

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