Answering the Telephone
This 10-minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.
Keywords: Telephone, professional greeting, customer service, call center, contact center, Phone, soft skills
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Answering the Telephone
Answering the Telephone
This 10-minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.
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