Telephone Etiquette Pathway
Last Updated 02/2026
English
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Finish in
60 mins! Run Time
60 mins! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls.
Description
Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls. Covering all aspects of telephone aspects this course also included award winning tips and techniques.
Table of Contents
Answering the telephone, award winning telephone techniques part 1 and 2, telephone call control, communications skills and outbound calling techniques.
Telephone Etiquette Pathway
Telephone Etiquette Pathway
Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls. Covering all aspects of telephone aspects this course also included award winning tips and techniques.
