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Handling Challenging Customers Pathway

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

Keywords: Handling Challenging Customers Pathway, Handling Challenging Customers, communication skills, customer service, business skills

Communication skills, listening skills, questioning skills, being assertive, difficult customer types, showing empathy, difficult customer techniques, managing customer needs, handling conflict, abusive customers, negotiation skills and advanced difficult customer techniques.

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Handling Challenging Customers Pathway

Handling Challenging Customers Pathway
Handling Challenging Customers Pathway
Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.
Handling Challenging Customers Pathway

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