Handling Challenging Customers Pathway
Last Updated 02/2026
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
120 mins! Run Time
120 mins! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Being able to effectively manage upset customers and their complaints is a key skill in any organisation.
Description
Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.
Table of Contents
Communication skills, listening skills, questioning skills, being assertive, difficult customer types, showing empathy, difficult customer techniques, managing customer needs, handling conflict, abusive customers, negotiation skills and advanced difficult customer techniques.
Handling Challenging Customers Pathway
Handling Challenging Customers Pathway
Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.
