Difficult Customer Types

Author: LearningPlanet Limited

This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier. You will learn a number of techniques in dealing with these types of customers. A workbook is available for this video.

Keywords: Difficult Customer Types, Customer

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Attachments:

Difficult Customer Types Workbook   (1.31 MB)
Difficult Customer Types Workbook   (370.76 KB)

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