Customer Service Advanced Course

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your organisation and customer needs and expectations. There is a workbook for this video.

Keywords: Customer Service Advanced, Customer, customer service

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Customer Service Advanced Course

Customer Service Advanced
Customer Service Advanced

Attachments:

Customer Service Advanced Workbook   (890 KB)
Customer Service Advanced Workbook   (450 KB)
Customer Service Advanced Course

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