Back To Shop

Challenging Customers Pathway (Course)

Your role as a service professional can be daunting. You are the first line of contact, who can also become the first to be attacked. Many of us have had to deal with angry or upset customers at some point, and they can indeed be difficult. Knowing what to say and how to stay calm and professional will go a long way to protect your business and brand image.

Keywords: upset customers, angry customers, customer service, challenging customers, Challenging Customers Pathway

During this course 120 minute course made up of 10 minute video modules we will cover the following topics:

Showing Empathy
Questioning skills
Listening Skills
Communication Skills
Being assertive
Managing customer needs
Difficult Customer Types
Handling Difficult Customers
Handling conflict
Abusive Customers
Negotiation Skills
Difficult Customers ADVANCED

Related Courses

Calming Upset Customers
Calming Upset Customers

Visited 741 times

Free

Start
Handling Challenging Customers
Handling Challenging Customers

Visited 281 times

$50.00

Challenging Customers Pathway (Course)

Challenging Customers Pathway
Challenging Customers Pathway
Challenging Customers Pathway (Course)

Buy This Course

Price :

$55.00 ( Per License )

Visited: 429 Times

Difficulty: Normal

Resold modules appear on your website. You earn syndication share from each purchase. Contact Coggno to learn more on how to embed your own Portable Webshop in your website.

Syndication FAQs