An Introduction to Contact Centres
Last Updated 11/2025
English
Export to your LMS
Full Lifetime Access
Finish in
10 mins! Run Time
10 mins! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Explains about the contact centre industry, a brief history and some key components about contact centres.
Description
This video explains about the contact centre industry, a brief history and some key components about contact centres. The key to getting the most out of this video module is to give full and detailed answers to the questions in the workbook and how they relate to you in your role. It will help you understand the content of the module more fully and give you the confidence in handling similar real-life situations.
An Introduction to Contact Centres
An Introduction to Contact Centres
This video explains about the contact centre industry, a brief history and some key components about contact centres. The key to getting the most out of this video module is to give full and detailed answers to the questions in the workbook and how they relate to you in your role. It will help you understand the content of the module more fully and give you the confidence in handling similar real-life situations.
Frequently Asked Questions
This course is designed for employees who need to complete An Introduction to Contact Centres training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 10 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
