Back To Shop

Telephone Etiquette Learning Pathway

Author: LearningPlanet Limited

One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.

Our “Telephone Etiquette” training helps your employees to develop and master the techniques that will enhance your company’s image.

Keywords: Telephone, customer service, Phone etiquette

During this 60 minute course made up of 10 minute video modules and workbooks we will cover the following topics:

Answering the Telephone
Award winning telephone techniques part 1
Award winning telephone techniques part 2
Telephone Call Control
Communication Skills
Outbound Calling

Related Courses

Answering the telephone Course

by LearningPlanet Limited

Visited 323 times

$9.50

Award Winning Telephone Criteria PT1 Course

by LearningPlanet Limited

Visited 297 times

$9.50

Telephone Etiquette Learning Pathway

Telephone Etiquette Pathway

Buy This Course

Price :

$35.00 ( Per License )

Visited: 353 Times

Difficulty: Normal

Resold modules appear on your website. You earn syndication share from each purchase. Contact Coggno to learn more on how to embed your own Portable Webshop in your website.

Syndication FAQs