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Telephone Etiquette Learning Pathway

One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.

Our “Telephone Etiquette” training helps your employees to develop and master the techniques that will enhance your company’s image.

Keywords: Telephone, customer service, Phone etiquette

During this 60 minute course made up of 10 minute video modules and workbooks we will cover the following topics:

Answering the Telephone
Award winning telephone techniques part 1
Award winning telephone techniques part 2
Telephone Call Control
Communication Skills
Outbound Calling

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Telephone Etiquette Learning Pathway

Telephone Etiquette Pathway
Telephone Etiquette Pathway
Telephone Etiquette Learning Pathway

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$35.00 ( Per License )

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