Customer Service Skills Training Pathway (Course)
Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.
This Customer Service Skills Training Pathway (Course) is 120 minutes long and is made up of 10 minute video modules and workbooks that will cover the following topics:
- Attitude
- Customer service excellence
- Communication
- Listening skills
- Questioning skills
- Showing empathy
- Being assertive
- Positive first impressions
- Handling difficult customers
- Keeping your customers informed
- Fix the customer first
- Advanced customer service
Keywords: customer service, Customer Service Skills, Customer Service Skills Pathway, Customer Service Skills Pathway Training
Related Courses
Customer Service Excellence Video Module Course
Visited 497 times
$9.50
Customer Service Skills Training Pathway (Course)
Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.
Buy This Course
Price :
$65.00 ( Per License )
Resold modules appear on your website. You earn syndication share from each purchase. Contact Coggno to learn more on how to embed your own Portable Webshop in your website.